CUSTOMER SUPPORT : 888-576-0440
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Customer Support
For assistance with general questions, contact our Customer Support Center.

Phone Support:
888-576-0440
M - Th 9:00 AM to 7:00 PM EST and Fri 9:00 AM to 5:00 PM EST

E-mail Support:
service@supersalesite.com

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General Purchase Information

Please note that for security purposes your billing and shipping information must match.  If your billing and shipping addresses do not match, we may ask that you send us a copy of your driver's license which must match the name and billing address of the order.  We may also ask for a copy of the front or back of your credit card. 

If you wish to have an item delivered to a PO BOX, there will be an extra $5 processing charge for sending your item via USPS (which is not the carrier which we normally use and is the only carrier that delivers to a PO Box).

SuperSaleSite Returns Information

 

You may return any merchandise purchased from SuperSaleSite by mail provided

that the return meets the guidelines described below. 

 

Return Policies for Non-Defective Items

You will be responsible for all shipping and insurance charges for returns, unless

 otherwise indicated. If you choose not to insure your package, and we do not

accept return of the product, you will be responsible for any loss or damage.  All

non-defective returns authorized by SuperSaleSite, whether opened or unopened,

will be assessed a minimum 15% restocking fee, and must be authorized for return

within 15 days from date of receipt. No refunds, exchanges or credits will be issued

after such 15 day period. Authorization may be obtained by calling Customer

Service at 888-576-0440 or by e-mail at service@supersalesite.com. Customer will

be issued a Return Merchandise Authorization (RMA) which is valid for 5 days.

Failure to return a product within the 5 day authorization period will be deemed to

be an acceptance of the product.  Please allow 30 days (not including delivery time

for mail refunds) from when we accept your returned product for the processing of

your credit.  Additional charges may be assessed for products returned with any

missing items, such as manuals and accessories. 

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported to Customer Service at 888-576-0440 or by email to
service@supersalesite.com within the first 2 days of receipt and, if deemed by us to be
defective, may be replaced at our sole discretion. Some manufacturers require DOAs
to be handled directly with the manufacturer, and in these cases, we will provide the
contact information. DOA returns that prove through testing not to be defective are
subject to a minimum 15% restocking fee. After 30 days, the manufacturer's warranty
process must be followed.

Products Damaged During Shipping


All packages shipped from SuperSaleSite
are inspected prior to shipment. However,
from time to time, damage during shipping may occur. Packages that are obviously
damaged should be refused upon original delivery attempt. If the package is
accepted, then any damage should be noted on the carrier delivery record prior to
the driver leaving your premises. Any hidden or internal damage to any product
must be reported to Customer Service at 888-576-0440 or or by email to
service@supersalesite.com
within
the first 3 days of receipt to arrange for a carrier
inspection and return of the damaged product(s). Please save the product, the
shipping carton and all manufacturer packaging.  Timely receipt of this information is
necessary for SuperSaleSite to file a damage claim.  Failure to notify SuperSaleSite
of damage within this time period will be deemed an acceptance of the product, and
standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a
minimum
25% restocking fee. Shipping charges are not refundable if shipment is
refused at the
time of delivery. In addition, refused orders will be subject to additional
shipping charges to cover the cost of returning the products to SuperSaleSite
.

No Return/Exchange Will Be Issued On:

  • TVs, combos and monitors 27" and larger
  • All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.)
  • Computers, Software and Hardware once unwrapped
  • Any custom configured products
  • Special Order merchandise
  • Underwater equipment that has been submerged
  • Educational tapes and books once unwrapped
  • Hard drives
  • Audio Equipment (Speakers, Mixers, Mics, etc.)
  • LCD/DLP Projectors
  • Furniture

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original

boxes and packing material, have original UPC codes on the manufacturer's

packaging, contain all blank warranty cards, accessories, and documentation

provided by the manufacturer. Incomplete returns, open or used products, or

products not in new condition will be assessed additional restocking fees depending

on condition and SuperSaleSite’s ability to remarket the returned product. SuperSaleSite will refuse any return of items missing UPC codes.

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is

responsible for all return shipping charges; all returns must be shipped prepaid.

SuperSaleSite recommends that you send your return via a trackable service with

appropriate insurance. SuperSaleSite is are not responsible for lost or damaged

packages.

How to return or exchange an item: 

  • To return an item you must call Customer Service at 888-576-0440 or by
    email to service@supersalesite.com to obtain an RMA number.
  • Place the original package into a shipping carton.
  • Include the invoice and the reason for the return. If defective, please
    specify the defect.
  • Please do not place stickers or shipping labels on the original
    manufacturer's package.
  • The RMA number must be clearly written on the outer box. If you received
    a label in the email, print the label and tape it to the carton.
  • Ship via insured ground service with a tracking number. Return shipping
    charges are the responsibility of the customer.
  • Send pre-authorized returns to:

SuperSaleSite (SSS) Returns
Approved SSS Address



Pricing and Product Changes

Pricing and product information may change without notice.  Generally there is a lag time between the time that information changes on the SuperSaleSite
web page and the time that these changes are reflected on the sites where our products are advertised.

 
 
  Copyright 2008